About
As part of our commitment to excellence in customer service, Sandmeyer Steel Company conducts semi-annual surveys with our customers to ensure we are aware of and respond to all their feedback. To do so, we use a survey methodology called "Net Promoter Score" (NPS), which consists of a simple 2-question survey asking how likely our customers are to recommend us. We are pleased to find that our combined score, 81, is considered "excellent," and puts us in great company with others who provide outstanding customer service in countless industries worldwide. The time period measured was October 1, 2023, through March 31, 2024.
Even more importantly, we are delighted by our customers’ continuous loyalty and praise. Excerpts from completed surveys include:
"Our sales reps are great; very friendly and knowledgeable. Stock selection, clear notes/exceptions in quotes and attention to detail make Sandmeyer a great asset for our company."
"From quoting to ordering to receiving the material, it was a seamless experience. The team at Sandmeyer were friendly, professional, and easy to work with."
"Inventory available - Excellent customer service - Delivery On-Time."
